Introduction

This Privacy Policy describes how DigiDrs (“DigiDrs,” “we,” “us,” or “our”) collects, uses, stores, and shares your information when you:

• Access or use our website or digital properties, including www.digidrs.com (“Website”);
• Use our telehealth or medical recommendation services (“Services”);
• Communicate with us in any manner, including by email, phone, or online chat (“Communications”).

Important:

• See Cookies & Tracking Technologies to learn how we use analytics tools.
• See Your Rights & Choices for information on controlling your data.

HIPAA & Healthcare Privacy

As a telehealth service provider, DigiDrs complies with the Health Insurance Portability and Accountability Act (HIPAA). When you become a patient, you will receive or have access to our HIPAA Notice of Privacy Practices, which details how we handle your protected health information (PHI).

PHI vs. General Website Data: Please note that information collected through our general website, contact forms, or marketing tools may not be considered PHI under HIPAA unless collected in connection with your direct care by a licensed provider.

Information We Collect

• Personal Identifiers: Name, email, phone, address, date of birth.
• Device Information: IP address, browser type, device identifiers, cookies.
• Internet Activity: Website interactions, session data, referral links.
• Payment Information: Limited payment details when you purchase services. (Payment processors such as Clover securely manage transactions.)
• Health Information: Medical details you share during consultations.
• User Content: Feedback, inquiries, and messages.
• Audio/Visual Data: Video or call recordings for quality assurance.

How We Collect Information

• Directly from you: When you fill out forms, book appointments, or interact with our clinicians.
• Automatically: Through cookies and analytics tools (e.g., Google Analytics).
• From third parties: Such as analytics or payment providers.

Cookies & Tracking Technologies

DigiDrs uses cookies and pixels to improve site functionality and user experience. These tools help us:

• Maintain security and session functionality
• Analyze traffic and usage trends
• Support remarketing campaigns (Google Ads, Meta Ads)

You can manage or disable cookies in your browser settings.

How We Use Information

• Provide telehealth consultations and medical recommendations
• Schedule appointments and manage patient records
• Communicate updates and promotions
• Process payments securely
• Comply with legal requirements
• Detect and prevent misuse or fraud

How We Share Information

• With trusted service providers (IT, analytics, and payment processing)
• With licensed clinicians and healthcare partners (under HIPAA compliance)
• As required by law or regulatory request

We never sell or rent your personal information.

Advertising

DigiDrs may use third-party advertising platforms (Google, Meta) to display targeted ads. These platforms may use cookies or pixels to deliver relevant content. You can modify your ad preferences through your account settings on these platforms.

Data Security

We use administrative, physical, and technical safeguards to protect your data. However, no online transmission is completely secure, and you share information at your own risk.

Data Retention

We retain your data for as long as necessary to deliver services, meet legal obligations, or resolve disputes.

Website & Account Data: Retained while your account remains active or as needed to provide services.

PHI Retention: Protected Health Information is retained under federal and state laws, typically 7 years, unless longer retention is required.

Links to Other Websites

Our website may link to external websites not operated by us. We are not responsible for their content or privacy practices. Please review their privacy policies.

Your Rights & Choices

You may:

• Request access, correction, or deletion of your data by contacting us.
• Opt out of marketing emails by clicking “unsubscribe.”
• Stop text messages by replying “STOP.”
• Adjust cookie settings in your browser.

Children’s Privacy

DigiDrs does not knowingly collect information from children under 18. If we discover such data, we delete it immediately.

Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be reflected with a new effective date.

Accessibility

We are committed to ensuring digital accessibility for all users. If you encounter any accessibility barriers on our website, please contact us so we can provide assistance or information in an alternate format.

Email info@digidrs.com or call (954) 368-8488 for assistance.

Contact Us